Refund Policy
Change of Mind Returns
We hope you're happy with your purchase. If you change your mind, you have the right to return your online order within 14 days of receiving your goods. Please contact us before returning an item so that we can provide the correct return instructions and help ensure your return is dealt with as quickly as possible. You then have 14 days to return the goods to us.
For change-of-mind returns, the customer is responsible for arranging and paying the cost of returning the goods to us. Items should be returned unused, complete and in their original condition, with all accessories, instructions and original product packaging. Please package returned goods carefully and appropriately for transport. For higher-value items, we strongly recommend using a tracked and adequately insured delivery service and retaining your proof of postage until your refund has been completed.
If a return is damaged because it has not been packaged appropriately, this may affect the amount that can be refunded where permitted by law.
To complete a return please include a copy of your invoice or order details. Please do not send your purchase back to the manufacturer.
Once your return has been received and checked, we will process the applicable refund. This will include the purchase price and the cost of our standard outbound delivery service where applicable. If you selected a more expensive delivery option, we are not required to refund the additional amount above our standard delivery charge. Your refund will be processed, and a credit will automatically be applied to the original method of payment. We will also notify you if there is an issue with your return. Refunds are normally received within 7 days depending on your payment method.
Damaged, Faulty Items or Incorrectly Supplied Goods
Damaged, faulty, defective or incorrectly supplied goods are handled separately from change-of-mind returns. Your statutory consumer rights are not affected by this policy. If your order arrives visibly damaged, please let us know within 48 hours of delivery. We recommend taking photographs of the item, packaging and any visible damage, as this can help us investigate the issue with the courier. The 48-hour request is intended to help us investigate transit damage promptly and does not remove or limit your statutory rights if you contact us later.
If you believe an item is faulty or defective, please contact us before returning it. We will provide the appropriate instructions and deal with the issue in accordance with your statutory consumer rights.
Please contact our customer service team for any issues related to defective or damaged items at:
onlinesales@summitshop.co.uk
For items damaged upon arrival, our team will arrange for a replacement to be sent out and a return of the damaged item.
For defective items, our customer service team will be able to advise depending on the purchase date and assessment of damage.
Shipping
To return your unwanted purchase, please send the item/s to:
Unit 26 Rothersthorpe Crescent
Rothersthorpe Industrial Estate
Northampton
Northamptonshire
NN4 8JD
United Kingdom
It is the buyer responsible for paying for return shipping cost for unwanted purchases.
For higher-value items, we strongly recommend using a tracked and adequately insured delivery service and retaining your proof of postage until your refund has been completed. It is the responsibility of
the buyer to ensure the return package reaches us successfully. We cannot take
responsibility for lost or damaged parcels in transit back to us.
This policy applies to consumer purchases made online and does not affect your statutory rights.